Terms of Use

Titlomat is a platform for automated transcription and translation of captions for video content on YouTube. Effective date: 10 May 2026. Date of last amendment: 10 May 2026.

1. Introductory provisions

1.1These Terms of Use (the “Terms”) govern the relationship between LumiVerse Ltd., with its registered seat at Markuševečka cesta 20C, 10000 Zagreb, Republic of Croatia, OIB (personal identification number): 88595646800 (hereinafter “LumiVerse”, “we” or “us”), and users who access or use the Titlomat platform available at the internet address https://titlomat.com (the “Platform” or “Titlomat”).

1.2 By accessing the Platform and/or using any of its functionalities, the User confirms that they have fully read, understood and accepted these Terms, as well as the Privacy Policy, which forms an integral part of these Terms. If the User does not agree with any part of these Terms, they are required to immediately stop using the Platform.

1.3 These Terms have the force of a contract between the User and LumiVerse from the moment of the first access to the Platform or the registration of a user account, whichever occurs first. Consent to the Terms is additionally confirmed expressly by ticking the corresponding checkbox during the registration process.

1.4 Special commercial terms, offers or written agreements concluded between LumiVerse and an individual User shall prevail over these Terms to the extent of any conflict. In all other respects, these Terms shall apply.

2. Glossary

In these Terms, the following terms have the meanings set out below:

• “Platform” or “Titlomat”: the software solution available at the internet address https://titlomat.com, including all associated applications, subpages, user panels, application programming interfaces, databases, documentation and related services.
• “User”: any natural person who accesses the Platform for their own purposes, as well as any legal entity (including a sole proprietorship, commercial company or other business entity) on whose behalf a natural person accesses the Platform. These Terms apply both to consumers within the meaning of consumer protection regulations and to business entities (B2C and B2B).
• “Public content”: parts of the Platform accessible without registration and login, including marketing pages, the blog, the pricing page and basic information about the Services.
• “User content”: functionalities, data, transcripts, translations, reports and other content available only after logging into a user account, whether under a free or a paid plan.
• “Services”: all functionalities that LumiVerse provides via the Platform, including automatic transcription (ASR), machine translation (MT), generation and posting of multilingual captions on the User's video content on YouTube, and other tools described in the pricing page.
• “AI content”: transcripts, translations, summaries, glossaries, terminology suggestions and other outputs that the Platform generates using artificial intelligence algorithms, speech recognition models, machine translation models and large language models.
• “YouTube channel”: a channel on the YouTube video platform managed by the User, which the User connects to the Platform in order to use the Services.
• “OAuth integration”: the technical authorization procedure by which the User grants the Platform access to certain data and functionalities of their YouTube channel within the scope defined in clause 4.
• “Generated captions”: automatically created textual records (transcripts and translations) that the Platform produces on the basis of the User's Audio content and posts as separate caption tracks on their video content on YouTube.
• “Audio content”: the audio portion of the User's video content, which the Platform temporarily downloads and processes for the purpose of transcription and translation.
• “Data source”: external services and application programming interfaces that the Platform uses to provide the Services, including the YouTube Data API, providers of artificial intelligence models, infrastructure and payment intermediaries.

3. Description of the service

3.1Titlomat is a digital platform that enables Users to automatically create captions for their own video content on YouTube. A typical usage flow consists of connecting a YouTube channel via OAuth integration, selecting video content from the User's library, automatically processing the audio track through a pipeline that includes speech recognition and machine translation, and posting the Generated captions as a separate caption track on the original video on YouTube.

3.2 The main functionalities of the Platform include:

• connecting the User's YouTube channel through Google's OAuth integration and viewing metadata about the video content that the User themselves has published;
• automatic transcription of the audio track of the video into the original language using speech recognition models;
• machine translation of the transcript into multiple target languages selected by the User within the scope of the agreed plan;
• optional use of large language models for polishing the transcript, creating glossaries and harmonizing terminology;
• posting Generated captions as separate caption tracks on the User's video content on YouTube, with the option of manual download in common formats (for example, SRT, VTT);
• user interfaces for reviewing, editing, approving and translating captions before or after they are posted to YouTube.

3.3 The exact scope of functionalities available to an individual User, including supported languages, the total duration of video material processed per month, the number of connected channels, the availability of manual editing and processing priority, depends on the type of subscription plan that the User has contracted. The current overview of plans, quotas and prices is published at https://www.titlomat.com/en/pricing and forms an integral part of the contractual relationship.

3.4 LumiVerse reserves the right to add, modify, improve or remove individual functionalities, language pairs, models or modules of the Platform over time, in particular for the purpose of product development, alignment with technological standards, optimization of processing costs or compliance with regulatory obligations. The User will be informed of material changes via the Platform or by email within a reasonable period before they take effect.

3.5The Platform is optimized for use in modern internet browsers that support current web standards (recommended: Chrome, Firefox, Safari or Edge in a recent version) and requires a stable internet connection. LumiVerse is not liable for problems in the operation of the Platform that result from the use of outdated or unsupported browsers, incorrect configuration of the User's device, or a poor internet connection.

3.6 Titlomat is an informational and tool-based service. The Platform does not provide a human translation service or expert linguistic advice. Generated captions are the product of automated systems and the User is required, before publication or sharing with viewers, to independently review them and, if necessary, edit them, taking into account the limitations set out in clause 8.

4. YouTube integration and data access

4.1Access to the main functionalities of the Platform requires connecting the User's YouTube channel via the standard Google OAuth 2.0 protocol. During the connection process, the User is redirected to Google's interfaces, where they expressly confirm the scope of authorizations they grant to the Platform. Consent is given directly to Google, and Google issues to LumiVerse the technical tokens required to access the authorized scope of data. By connecting a YouTube channel through the OAuth integration, the User confirms that they have read and agree to be bound by YouTube's Terms of Service at https://www.youtube.com/t/terms, as well as Google's Privacy Policy at https://policies.google.com/privacy.

4.2 The scope of authorizations requested by the Platform is limited to what is necessary to provide the Service and, in particular, includes:

• reading metadata about the User's YouTube channel and about the video content that the User has published (title, description, language, duration, publication status, existing caption tracks);
• downloading the audio track of the User's selected video content for the purpose of processing through the pipeline for speech recognition and machine translation;
• posting, modifying and deleting caption tracks exclusively on the User's own video content.

4.3The Platform does not read, store or in any way process the following data within the User's Google account: private messages, the content or metadata of comments below video content, data about subscribers or viewers, monetization statistics, content from other Google services (Gmail, Drive, Photos, Calendar and the like), or any other data outside the scope defined in clause 4.2.

4.4Access and refresh tokens (the “access token” and “refresh token”) that LumiVerse receives from Google are stored in encrypted form using the AES-256-GCM algorithm within a secure environment. The tokens are decrypted exclusively automatically and exclusively at the moment of execution of the specific operation for which the User has authorized them. Employees and contractors of LumiVerse do not have direct access to the tokens in unencrypted form.

4.5 Compliance with the Google API Services User Data Policy. LumiVerse undertakes that data obtained via the YouTube Data API will be used exclusively for the provision and improvement of user-facing functionalities of the Platform (“Limited Use”). LumiVerse does not sell, transfer or share such data with third parties for marketing or advertising purposes, does not use it to create generalized advertising profiles, does not allow human reading of such data except in very narrow cases prescribed by Google policies (the User's express prior consent, the need for a security investigation, debugging with anonymization, fulfilment of a legal obligation), and does not transfer such data for purposes unrelated to the provision of the Service.

4.6The User may at any time disconnect the YouTube integration through the user interface of the Platform or by managing authorizations within their Google account. In both cases, upon receipt of the signal of revocation of authorizations, LumiVerse ceases the use of the tokens and initiates the procedure for their permanent removal from its systems. Generated captions that have been posted to the User's video content up to that moment remain on YouTube; their further status depends on the User's actions within their Google account.

4.7 Derived metadata about processed video content (list of videos, processing duration, source and target languages, execution statuses) are retained within the Platform for no longer than 30 days after the integration is disconnected, after which they are permanently removed or anonymized, except to the extent that retention is necessary in order to fulfil statutory obligations (for example, accounting and tax obligations).

4.8 The User warrants that they are the authorized owner or lawful administrator of the YouTube channel that they connect to the Platform and that they hold all the necessary rights for the processing of Audio content from their videos, including rights with respect to speakers, music, voice acting and other elements that comprise the audio track. The User is solely responsible for obtaining all necessary permissions of third parties.

4.9 LumiVerse is not liable for the temporary or permanent unavailability of the YouTube Data API, changes to its terms of use or quota limits, or for decisions of Google that may affect the functionality of the Platform. In the event of a permanent restriction that materially impairs the Service, LumiVerse will inform Users accordingly.

5. Registration and user account

5.1 Access to most functionalities of the Platform requires prior registration. Registration is available to natural persons over 16 years of age, as well as to legal entities (commercial companies, sole proprietorships, associations and other business entities) registered in the Republic of Croatia or in other countries.

5.2 The User warrants, upon registration, that all data entered is accurate, complete and up-to-date and that, if registering on behalf of a legal entity, they are authorized to represent that legal entity. The User is required to update the data within a reasonable period in the event of any change.

5.3 A user account is personal. One account belongs to one User: either a natural person or a single business entity. The User must not transfer, share, rent out or hand over access credentials to other persons, nor allow simultaneous use of the same account by multiple persons. Legal entities with multiple employees may, in accordance with the agreed plan, open separate accounts for each employee or subscribe to a team plan if such a plan is available on the pricing page.

5.4 The User is fully responsible for maintaining the confidentiality of access credentials (email, password, OAuth tokens issued to the Platform, API keys) and for all activities that take place under their account, regardless of whether the User has expressly approved them. In the event of suspected unauthorized access, the User is required to inform LumiVerse without delay at info@lumiverse.hr and, where possible, to independently change the password and disconnect connected integrations.

5.5 LumiVerse is not liable for damage resulting from inadequate safekeeping of access credentials by the User or from the use of the account contrary to these Terms. In the event of a justified suspicion of misuse, LumiVerse reserves the right to temporarily suspend access to the account in accordance with clause 7.

5.6 The User may at any time request the deletion of their user account through the function available in the user interface or by sending a request to info@lumiverse.hr. Deletion of the account entails the discontinuation of the use of the Service and the removal of the associated data within the time limits and to the extent described in the Privacy Policy, subject to exceptions arising from applicable regulations.

6. Permitted and prohibited use

6.1. Permitted use

6.1.1 The User may use the Platform for their own personal, creator, educational or business purposes, including the creation of captions for their own video content, the internationalization of their own channel, the preparation of multilingual versions of educational materials and other activities directly related to video content that the User owns or is authorized to process.

6.1.2 The User may download Generated captions in supported formats and store them for their own use, as well as manually edit them before or after they are posted to YouTube. Any download, sharing or further use of the captions must respect the limitations set out in clause 9 (Intellectual property) and clause 6.2.

6.1.3 The User may also use Generated captions outside of YouTube, for example on their own website, on an educational platform or in documentation, provided that such use does not infringe the rights of third parties in the original video content.

6.2. Prohibited actions

The User expressly undertakes that they shall not:

• use the Platform for purposes contrary to applicable regulations, these Terms, Google policies or general business ethics;
• use the Platform to process video content over which they do not hold the appropriate copyright or an express authorization of the rights holder (including the processing of third-party videos, pirated copies, copyrighted content without permission, content from subscription services and the like);
• transfer, rent out, share or otherwise allow third parties access to their user account, nor use accounts of other persons;
• open multiple user accounts for the purpose of circumventing quotas or the financial limitations of an individual plan;
• enter false, inaccurate or misleading information upon registration, billing or in communication with LumiVerse;
• use User content or any other content behind login for automated, mass or systematic retrieval, including “web scraping”, “crawling”, the use of bots or similar tools. Access via an application programming interface is possible exclusively through an official API offering that LumiVerse provides within the framework of specific plans or subject to prior written consent;
• attempt to circumvent, deactivate or undermine the security, authentication or technical mechanisms of the Platform (including “brute-force” attacks, denial-of-service attacks, code injection, “SSRF”, quota manipulation and the like);
• use a VPN, proxy, intermediary network or other identity-hiding technologies for the purpose of circumventing geographical, plan, quota or contractual restrictions;
• perform decompilation, reverse engineering, disassembly or otherwise attempt to reconstruct the source code of the Platform, its AI models or its infrastructure components;
• access, modify, copy or delete data of other users or of LumiVerse without authorization;
• introduce into the Platform malicious code (malware, viruses, trojans, “spyware”) or content that may compromise its security or functionality;
• use the Platform to process audio recordings containing unlawful content, hate speech, child pornography, threats, violence, harassment or other content prohibited by applicable regulations;
• use the Platform for the sending of unsolicited communications (spam), “phishing”, social engineering or other forms of fraudulent conduct;
• use Generated captions to train competing artificial intelligence models or to build parallel language corpora offered to third parties without the express written consent of LumiVerse;
• resell, package or publicly distribute Generated captions as part of a paid dataset, language corpus or commercial service intended for third parties;
• use the Platform to publish or disseminate content that is offensive, discriminatory, constitutes hate speech, is unlawful or harmful to the dignity, reputation, privacy or safety of other persons;
• process personal data obtained via the Platform outside of the purposes permitted by the General Data Protection Regulation (GDPR) and other applicable regulations.

Note. Publicly available content of the Platform (marketing pages, the blog, basic information accessible without login) is subject to the intellectual property rules set out in clause 9, while the limitations from clause 6.2 relating to automated retrieval apply primarily to User content behind login and to Generated captions.

7. Monitoring, suspension and termination

7.1 LumiVerse is entitled to monitor the use of the Platform, including maintaining records of logins, processing operations, API calls and other system records, exclusively for the purposes of preserving security, preventing misuse, optimizing the service and fulfilling statutory obligations, in accordance with the Privacy Policy.

7.2In the event of identified or reasonably suspected activities that deviate from the usual usage pattern or indicate a breach of these Terms (for example: a sudden increase in the number of processing operations that points to quota misuse, the processing of video content that is clearly not the User's, unauthorized access attempts, behavior consistent with the use of a VPN to conceal identity, and the like), LumiVerse will, where reasonably feasible, first contact the User in order to obtain clarification.

7.3 If the situation requires an immediate response (for example, a serious security threat, a risk of breaching Google policies, or a report from a copyright holder) or if the User fails to respond to an inquiry within a reasonable period, LumiVerse may:

• temporarily suspend access to the account pending completion of the review;
• temporarily disable individual functionalities (for example, the processing of new videos);
• request additional clarifications and documentation (for example, evidence of the right to process the videos);
• upon completion of the review: reactivate the account, permanently revoke access, terminate the agreement without an obligation to refund amounts paid, report the matter to the competent authorities or initiate appropriate legal proceedings, depending on the severity of the established breach.

7.4 The User may at any time cancel their subscription via the dedicated function in the user interface or by sending a written notice to info@lumiverse.hr, no later than 30 days before the expiry of the current subscription period. Otherwise, the subscription is automatically renewed under the then applicable terms and pricing in accordance with clause 10.

7.5LumiVerse may unilaterally terminate the contractual relationship in the event of a serious or repeated breach of these Terms, non-payment of amounts due, repeated reports from copyright holders concerning the User's processing operations, regulatory reasons, the loss of necessary authorizations from Google or other justified circumstances, with reasons provided by email.

7.6Following the termination of the contractual relationship, LumiVerse will retain the User's data only for as long as necessary in order to fulfil statutory obligations (for example, accounting regulations), to protect its own rights or to resolve any disputes, after which the data is permanently deleted or anonymized in accordance with the Privacy Policy. Generated captions that have been posted to the User's video content on YouTube up to the moment of termination remain within the User's domain and may be retained or removed exclusively through the User's actions within Google's interface.

8. Nature of the information and disclaimer of liability

8.1. Informational and tool-based purpose

8.1.1 Generated captions, transcripts, translations, summaries, terminology suggestions and other AI content available via the Platform are provided as a tool to accelerate the caption creation process. They are intended as a starting point that the User refines and approves prior to publication, and not as finished, professionally translated and proof-read content.

8.1.2 The Platform does not represent and does not replace the services of a professional human translator, proof-reader, court interpreter, subtitler or any other expert authorized to provide such services. For content in which the accuracy of translation is of critical importance (for example, legal, medical, regulatory or financial content), the User is required to ensure additional human review.

8.1.3 LumiVerse does not warrant the future accuracy, completeness, suitability or applicability of Generated captions for any specific commercial, educational, artistic or regulatory context of the User.

8.2. Accuracy of transcription and translation

8.2.1 Speech recognition and machine translation models have inherent limitations. The accuracy of the results depends on a number of factors outside the reasonable control of LumiVerse, including the quality of the audio recording, the level of background noise, the number and differentiation of speakers, accent, dialect, the speed and articulation of speech, the use of jargon, humorous expressions or cultural references, and the complexity and specialization of the terminology.

8.2.2Generated captions may contain errors in word recognition, substitution of similar phonemes, incorrect punctuation segmentation, omitted segments, inaccurate or incorrect translations, inconsistent terminology, and so-called “hallucinations” of machine language models: statements that sound natural but do not correspond to the original audio recording.

8.2.3 The User expressly undertakes that, prior to publishing Generated captions to their audience, they will independently review the results and, if necessary, edit them using the available tools of the Platform or external editors. LumiVerse is not liable for the consequences (including reputational, business or financial damage) that may arise from the publication of unedited or insufficiently reviewed captions.

8.3. Content generated by artificial intelligence

8.3.1 Parts of the Service use large language models and other artificial intelligence systems, either proprietary or through external providers (for example, providers of ASR, MT and LLM models). AI content may contain errors, inaccuracies, omissions, biases and hallucinations. This is an inherent limitation of currently available technology and not a defect of the Platform.

8.3.2 The User accepts that AI models may reflect biases present in the data on which they have been trained and that the results are not deterministic: the same input at different times may produce different outputs. LumiVerse does not warrant the identity of results between executions or the reproducibility of historical outputs.

8.3.3 AI content is intended as an aid to the User and not as a substitute for their judgment and approval. The User is responsible for the decision to publish and for the consequences of the content published.

8.4. Availability and technical interruptions

8.4.1 LumiVerse makes reasonable efforts to ensure a high level of availability of the Platform, but does not guarantee uninterrupted operation without interruptions or errors. Access may be temporarily restricted or disabled due to planned maintenance, upgrades, technical failures, cyber-attacks, force majeure, disruptions at the infrastructure level or other circumstances outside the reasonable control of LumiVerse.

8.4.2 Where reasonably possible, LumiVerse will announce planned works via the Platform or by email. Unplanned interruptions may occur without prior notice. Temporary interruptions do not, in and of themselves, constitute grounds for compensation for damages, refunds or a reduction of the subscription fee, except to the extent required by mandatory regulations.

8.4.3 The processing time for an individual video depends on the duration of the recording, the load on the pipeline, the agreed plan and the availability of external providers of AI models. LumiVerse does not warrant specific processing deadlines other than those expressly stated in the terms of an individual plan.

8.5. Third-party content and services

8.5.1The Platform depends on third-party services, primarily the YouTube Data API and Google's OAuth system, providers of speech recognition and machine translation models, providers of large language models, cloud infrastructure providers and payment intermediaries. LumiVerse endeavors to select reliable partners, but is not liable for their availability, the quality of their service, changes to their terms of use, changes to their prices, or any damage that may arise from their actions or discontinuation of operations.

8.5.2 The Platform may contain links (hyperlinks) to third-party websites. LumiVerse has no control over the content, privacy policies or practices of such websites and is not liable for the consequences of their use.

8.6. Limitation of liability

8.6.1 To the maximum extent permitted by applicable law, LumiVerse, its owners, members of management, employees, contractors and affiliated entities are not liable for any indirect, consequential, incidental, special or punitive damages, including in particular lost profits, loss of business opportunities, loss of reputation, loss of viewership or monetization on YouTube, loss of data or costs of procuring substitute services, regardless of the basis of liability (contractual, non-contractual or otherwise).

8.6.2 The total liability of LumiVerse to a User on all bases is limited to the amount that the User paid to LumiVerse during the twelve (12) months preceding the event that gave rise to the liability. For Users on the free plan, LumiVerse, to the maximum extent permitted by regulations, is not liable for any monetary damages.

8.6.3 The limitations under this clause do not apply to liability for damage caused by intent or gross negligence of LumiVerse, nor to liability which under the mandatory regulations of the Republic of Croatia cannot be excluded or limited, including the rights of consumers under consumer protection regulations.

8.6.4 The User accepts that they use all information and Services of the Platform at their own responsibility and risk and is required to independently verify all content that they publish to their audience.

9. Intellectual property

9.1All elements of the Platform, including the software code, the architecture of the pipeline, the user interface, design, graphic elements, texts on marketing pages and the blog, the logo, the name “Titlomat”, proprietary AI models and other authored materials, are the intellectual property of LumiVerse or of its licensors and are protected by Croatian and international regulations.

9.2 The User is granted a non-exclusive, non-transferable, limited licence to use the Platform within the scope of the agreed plan, exclusively in accordance with these Terms. All rights that are not expressly granted are reserved by LumiVerse.

9.3 User content. The User retains all of their existing rights in their own video content, audio recordings, scripts and other materials that they create and that constitute input to the Platform. These Terms do not transfer ownership of such content to LumiVerse.

9.4 Generated captions. Generated captions are derived from the User's Audio content and, as such, are considered derivative content in respect of which the User acquires economic rights of use within the scope and under the conditions of these Terms. The User may freely use, modify, publish and monetize Generated captions in the context of their own video content, without additional fees to LumiVerse beyond those payable under the agreed plan.

9.5 Licence to LumiVerse.The User grants LumiVerse a non-exclusive, time-limited, non-transferable and royalty-free licence to access, download, temporarily store and process their Audio content and associated metadata exclusively to the extent necessary to provide the Service, including processing through the speech recognition and machine translation pipeline, posting Generated captions back to YouTube and storing the results within the User's account. The licence terminates upon deletion of the account, removal of the specific project or disconnection of the integration, subject to the technical and statutory limitations set out in the Privacy Policy.

9.6 Non-aggregated use. LumiVerse undertakes that it will not use an individual User's Audio content or Generated captions to train its own or third-party AI models in a way that would enable their identification or reconstruction. The statistical monitoring of aggregate use (the number of processed videos, language distribution, average duration) for the purpose of improving the Service is permitted.

9.7 The User warrants that they hold the appropriate rights in all content that they process via the Platform and that such processing does not infringe copyrights, trademarks, performance rights, personality rights or other rights of third parties. The User undertakes to indemnify and defend LumiVerse against all third-party claims arising from a breach of these warranties.

9.8 In the event of an infringement of intellectual property rights, LumiVerse is entitled to take all legal measures to protect its rights, including the suspension of accounts, termination of the agreement, a claim for damages and the initiation of court or other proceedings.

9.9 If the User considers that the Platform or another user of it has infringed their intellectual property rights, they are required to inform LumiVerse without delay at info@lumiverse.hr with details of the alleged infringement. LumiVerse will examine the report within a reasonable period and, if it is determined to be justified, take appropriate measures.

10. Pricing, payment and subscription periods

10.1 The prices of individual plans and Services are expressed in euros (EUR) and, where applicable, do not include VAT, which is charged additionally in accordance with applicable tax regulations. The current pricing page is available at https://www.titlomat.com/en/pricing and forms an integral part of the contractual relationship.

10.2 Subscription payments are generally made in advance via a payment intermediary (for example, Stripe), using a card or another supported payment method. LumiVerse may, at its discretion, also offer other payment methods, for example bank transfer for business customers.

10.3Invoices are issued and delivered electronically to the User's email address provided at registration or in the billing settings of the account. The User is required to submit any objections to the amount or content of the invoice in writing no later than within 8 days from receipt of the invoice.

10.4 In the event of unsuccessful billing or late payment, LumiVerse is entitled, without prior notice, to temporarily restrict or entirely disable access to the Platform until settlement of the outstanding debt, and to charge statutory default interest.

10.5 Unused monthly quotas (for example, minutes of processed video) do not carry over to the next billing period, unless the terms of an individual plan expressly provide otherwise. Quota overages within the current period are handled in accordance with the rules of the plan, either by additional charging at a unit price or by stopping new processing operations until the start of the next period.

10.6. Automatic renewal of the subscription

10.6.1 The agreed subscription period (monthly or annual) is automatically renewed for the same period unless the User, no later than 30 days before the expiry of the current period, delivers a written notice of non-renewal to info@lumiverse.hr or through the corresponding function in the user interface.

10.6.2 LumiVerse will, where reasonably feasible, remind the User of the upcoming expiry of the subscription via email, but a failure to send such a reminder does not relieve the User of the obligation to cancel in due time.

10.6.3 The renewed subscription is charged at the prices applicable at the time of renewal. If the pricing has been changed, the change takes effect at the start of the new subscription period, and not during the current one.

10.6.4A consumer within the meaning of consumer protection regulations retains all rights to which they are entitled under those regulations, including, where applicable, the right of unilateral withdrawal from a distance contract, unless the Service has been fully performed with the consumer's express prior consent.

11. Changes to the Terms

11.1 LumiVerse reserves the right to amend and supplement these Terms from time to time, for example in order to align with new functionalities, to comply with regulations, to respond to changes in Google policies, to modify commercial terms or as a result of business decisions.

11.2 The User will be informed of material changes to the Terms at least 30 days before they take effect, by email sent to the address provided at registration and/or by a prominent notice on the Platform. The date of last amendment is always indicated in the header of this document.

11.3 If the User does not agree with changes relating to the business model or commercial terms (prices, quotas, billing method), they have the right, within 8 days from the entry into effect of the changes, to submit a written statement of disagreement to info@lumiverse.hr. In that case, the User may continue to use the Platform under the previous terms until the expiry of the current paid subscription period, after which the agreement terminates, unless the User in the meantime expressly accepts the new Terms.

11.4 Failure to submit a timely statement of disagreement or continued use of the Platform after the changes have taken effect shall be deemed acceptance of the amended Terms by the User.

11.5Minor changes of a technical or stylistic nature that do not affect the scope of the User's rights and obligations (for example, the correction of spelling errors, rewording without a change of meaning, updates to contact details) may be applied without the prior 30-day period, with the date of last amendment marked accordingly.

12. Protection of personal data and cookies

12.1 The processing of personal data is governed by the Privacy Policy available at https://www.titlomat.com/en/privacy-policy, which forms an integral part of these Terms. By accepting these Terms, the User confirms that they have read and understood the Privacy Policy.

12.2 The Platform uses cookies and similar technologies for basic functioning, authentication, analytics and the improvement of user experience, in accordance with a separate cookie notice available on the Platform.

12.3 If the Audio content that the User processes contains voices, names or other identifiers of other natural persons (collaborators, guests, interlocutors), the User warrants that they have an appropriate legal basis for their processing and that they have fulfilled all information obligations under the GDPR and the Croatian Act on the Implementation of the General Data Protection Regulation.

13. Complaints and customer support

13.1 The User may at any time submit a complaint relating to the functioning of the Platform, the quality of the Service or the calculation of fees, by sending a written submission to info@lumiverse.hr.

13.2 LumiVerse will endeavor to respond to the complaint within 8 business days of receipt. If the nature of the issue requires a longer investigation period (for example, technical investigations involving external providers), the User will be informed accordingly, with an indicative estimate of the duration.

13.3 Technical support is available on business days during regular business hours by email at info@lumiverse.hr. Responses are provided in the order of receipt and according to the complexity of the inquiry. Users on plans that include priority support are handled in accordance with the terms of that plan.

14. Assignment of the agreement and legal successors

14.1 The User may not transfer their rights or obligations under these Terms to third parties without the prior written consent of LumiVerse.

14.2 LumiVerse is entitled, in the event of corporate status changes (merger, acquisition, division, sale of part of the business, transfer of the entire activity relating to Titlomat and the like), to transfer its rights and obligations under these Terms to a legal successor or acquirer. The User will be informed of any such transfer via the Platform or by email within a reasonable period.

15. Final provisions

15.1 Official communication. All notices, invoices and other official correspondence shall be delivered electronically, either to the User's email address provided at registration or via the Platform, and shall be deemed duly delivered on the day of dispatch. The User is required to maintain a valid email address and to regularly check incoming mail.

15.2 Severability of provisions. If a competent court or other authority determines that any provision of these Terms is null and void, unlawful or unenforceable, such provision shall not affect the validity of the remaining provisions. A null and void provision shall be interpreted, to the extent permitted by regulations, in the manner that most closely corresponds to its original purpose.

15.3 Entire agreement. These Terms, together with the Privacy Policy, the pricing page and any specific written agreements between the parties, constitute the entire agreement between the User and LumiVerse in relation to the use of the Platform and supersede all prior oral or written agreements on the same subject matter.

15.4 Waiver of rights. Failure or delay by LumiVerse in exercising any right under these Terms shall not be deemed a waiver of that right or of the right to subsequently exercise the same or other rights.

15.5 Governing law.These Terms shall be governed by the law of the Republic of Croatia, without regard to conflict-of-law rules. Mandatory provisions of consumer protection regulations of the consumer's habitual residence shall also apply to consumers.

15.6 Dispute resolution. The parties shall endeavor to resolve any disputes amicably through direct negotiations. If an amicable resolution is not possible, disputes shall be resolved before the court of subject-matter jurisdiction in Zagreb, except in cases in which mandatory regulations (for example, consumer protection regulations) provide for different jurisdiction.

15.7 Contact. For all legal questions, requests, complaints and notices relating to these Terms, the User may contact:

• LumiVerse Ltd.
• Markuševečka cesta 20C, 10000 Zagreb, Croatia
• OIB (personal identification number): 88595646800
• Email: info@lumiverse.hr